1. Right of withdrawal and instruction

1.1. The end customer, who is a consumer within the meaning of § 13 BGB, has a right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
The right of withdrawal does not exist if one of the exclusions of § 312g Para. 2 BGB applies, especially if the goods are not prefabricated and the production of which is an individual selection or determination by the consumer or which is clearly tailored to personal needs are tailored to the consumer (§ 312g Para. 2 No. 1 BGB) or sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery (§ 312g Para. 2 No. 3 BGB) or goods that were inseparably mixed with other goods after delivery due to their nature (§ 312g Para. 2 No. 4 BGB). The operator receives the end customer's declaration of revocation for the service provider as a representative.

1.2. Cancellation policy You have the right to cancel this contract within 14 days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must send us (Rainer Thormann, Allerheiligen Str. 7, D-60313 Frankfurt am Main, Tel.: 0160 7969990, email: info@waescheservice-frankfurt.de) a clear statement (e.g . a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this, but it is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
1.3. Consequences of the revocation If you revoke this contract, we have all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than the one offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Model withdrawal form

If you want to revoke the contract, please fill out this form and send it back to us.

– To the Frankfurt Laundry Service, Rainer Thormann, Allerheiligen Str. 7, D-60313 Frankfurt am Main,
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)____________/ the provision of the following service _____________(*)
− Ordered on _______________(*)/received on _________________(*)
- Order number ______________(*)
− Name of consumer(s)____________________
− Address of the consumer(s)__________________
− Signature of the consumer(s) (only if notification is made on paper)
- Date______________________
(*) Delete where inapplicable.